The Southwest Airlines Way

by Jody Hoffer Gittell

In an industry that regularly loses billions of dollars, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. How do they do it? In The Southwest Airlines Way, you’ll learn the key to Southwest’s success—high performance relationships based on shared goals, shared knowledge, and mutual respect among all levels of management, employees, and suppliers.This in-depth profile, based on eight years of field research on the airline industry, reveals 10 practices that Sout

ISBN: 9780071396837